Privacy Policy

This Privacy Policy describes how [Your Brand Name] (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [your website domain] (the “Site”) or otherwise interact with us.

This policy applies to all visitors, customers, and users of our services, including anyone who browses, shops for, or purchases our candles, decor products, or gift items.

By using our Site or Services, you agree to the terms outlined below. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, business operations, or privacy practices. Updates will be posted on this page with a new “Last updated” date.

What We Collect

1. Information You Provide:
   • Contact Info: Name, email, address, phone.
   • Order Info: Billing/shipping details, payment confirmations.
   • Account Info: Username, password, security questions.
   • Support Messages: Any content you share with us via contact forms or emails.
2. Information Automatically Collected (Usage Data):
   • Device and browser type
   • IP address
   • How you interact with our website
   • Cookies and tracking data (for a better shopping experience)
3. Information from Third Parties:
   We may receive data from services like our payment gateway, shipping partners, or website hosting providers (e.g., Shopify).

How We Use Your Information

• To process orders and deliver your candle products
• To send order updates and shipping notifications
• To improve the performance and design of our website
• To run targeted marketing (e.g., promotional emails or ads)
• To detect or prevent fraud
• To respond to your inquiries or support requests

Cookies

We use cookies to personalize your experience and analyze website traffic. You can disable cookies in your browser settings, but it may affect site functionality.

To understand how Shopify (our platform provider) uses cookies.

How We Share Information

We may share your personal info with:

• Payment processors
• Shipping carriers
• IT and analytics providers
• Marketing platforms (e.g., email services)
• Legal authorities (if required by law)
• Affiliates or successors in case of a business transfer

We never sell your personal information.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the content, privacy, or practices of external platforms.

Children Privacy

Our products are not intended for children. We do not knowingly collect data from users under 16. If we find that we have, we will delete the data.

Security and Retention

We take reasonable steps to protect your information, but no method is 100% secure.
We retain your data only as long as necessary to fulfill orders, comply with legal obligations, and improve services.

Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request deletion or correction
• Restrict or object to data processing
• Withdraw consent
• Opt-out of marketing communications (via unsubscribe link)

Contact us to make any of these requests.

Contact Us

For questions, support, or privacy-related concerns:
Email: info@floriy.co
Phone: 7990174151
Address: 101-Shivant Antilia, Mota Vrachha, Surat, Gujarat, IN
Hours: 9AM - 5PM (Weekdays), 10AM - 3PM (Sundays)